How Very Well Protects Your Privacy

This privacy policy sets out how Very Well collects, uses, and safeguards personal information provided by users of the platform. The document applies to all services offered through the website and is intended to be read in full before account registration or continued use.

Personal information collected through Very Well is processed only for legitimate business and regulatory purposes. No data is used beyond the scope described in this policy.

• Account Management: Personal details are used to create, maintain, and secure individual user accounts on the platform;
• Payment Processing: Financial information is used to facilitate deposits, withdrawals, and the accurate recording of transactions;
• Fraud Prevention: Collected data is analysed to detect and prevent unauthorised access, fraudulent activity, and financial crime;
• Customer Support: Communication history and account information are used to resolve queries and provide assistance to users;
• Marketing Preferences: Where consent has been provided, contact details may be used to send relevant promotional communications in accordance with user settings;
• Legal Compliance: Personal data is processed to meet obligations under applicable law, including AML, KYC, and responsible gambling requirements;
• Analytics and Reporting: Aggregated and anonymised data is used to assess platform performance and improve the overall user experience;
• Service Improvements: Usage patterns and technical data are reviewed to identify and address issues affecting service quality.

Users of Very Well retain control over their personal information and may exercise a range of rights in relation to how it is collected and used. Requests can be submitted through the platform’s customer support channels.

1. Request Access to Personal Data: Users may request a copy of all personal information held by Very Well, including details of how it is being processed.
2. Correct Inaccurate Information: Users have the right to request the correction of any personal data that is found to be inaccurate or incomplete.
3. Update Account Details: Users may update personal information directly through their account settings at any time.
4. Withdraw Consent: Where data processing is based on consent, users may withdraw that consent at any time without affecting the lawfulness of prior processing.
5. Request Data Deletion: Users may request the deletion of personal data held by the platform, subject to any legal retention obligations that may apply.
6. Restrict or Object to Processing: Users may request that processing of their data be restricted in certain circumstances, or object to processing carried out on the basis of legitimate interests.
7. Lodge a Complaint: Users who are unsatisfied with how their data is handled may raise a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection in the United Kingdom.

Very Well is intended solely for individuals who are 18 years of age or older, in accordance with the legal gambling age in the United Kingdom. The platform does not knowingly collect or process personal data relating to minors, and measures are in place to prevent underage access. Any personal information found to belong to an individual under the minimum age will be deleted without delay.

• Age Verification: All users are required to complete a mandatory age verification process during or immediately following account registration, in line with UK licensing requirements;
• Account Restrictions: Accounts that cannot be verified as belonging to an adult user are suspended pending the completion of identity checks;
• Parental or Guardian Requests: Parents or legal guardians who believe a minor has registered on the platform may contact customer support to request immediate account review and closure;
• Deletion of Underage User Data: Upon confirmation that an account belongs to a user under 18, all associated personal data is permanently deleted from platform records.

Personal information collected through Very Well may be transferred to, or processed in, jurisdictions other than the United Kingdom. This occurs when third-party service providers operate in different countries as part of delivering platform services. All international transfers are conducted in accordance with applicable data protection law.

All personal information processed by Very Well is handled in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018. By accepting this privacy policy, users acknowledge the legal grounds under which their data may be processed. Processing occurs only where a recognised legal basis exists, as described below.

• User Consent: Data is processed where a user has given clear and informed consent to specific processing activities, such as receiving marketing communications;
• Contractual Obligations: Processing is carried out to the extent necessary to fulfil the terms of the user agreement, including account management and payment services;
• Legal and Regulatory Compliance: Personal data is processed to meet obligations imposed by law, including AML regulations, KYC requirements, and gambling licence conditions;
• Fraud Prevention and Security: Data may be processed to detect, investigate, and prevent fraudulent activity, unauthorised access, or other harmful conduct;
• Legitimate Business Interests: Certain processing activities are carried out on the basis of legitimate interests pursued by the platform, provided those interests do not override users’ fundamental rights and freedoms.

Very Well uses cookies and similar tracking technologies to support platform functionality, maintain user sessions, and improve the overall experience. Users can manage cookie preferences through their browser settings or the platform’s cookie management tool.

Continued use of Very Well following the publication of an updated privacy policy constitutes acceptance of the revised terms. The most recently published version of this document supersedes all prior versions and governs the collection, use, and handling of personal information from the date of publication. Users are encouraged to review this policy periodically to remain informed of any changes to data practices or user rights. Significant amendments may be communicated through the platform or via registered contact details where appropriate. Responsibility for reviewing updates rests with the user.

Very Well may share personal information with trusted third parties where necessary to deliver platform services, fulfil legal obligations, or protect the interests of users and the business. All sharing of personal data is conducted in accordance with applicable data protection law, and third parties are required to handle information responsibly and confidentially.

• Payment Providers: Financial institutions and payment processors receive relevant transaction data to facilitate deposits, withdrawals, and payment verification;
• Identity Verification Services: Personal and documentary information is shared with authorised KYC providers to confirm user identity and age in line with regulatory requirements;
• Fraud Prevention Partners: Relevant data may be disclosed to specialist fraud detection services to identify and respond to suspicious account activity;
• Regulatory Authorities: Personal data may be disclosed to the UK Gambling Commission, the Information Commissioner’s Office, or other competent authorities where required by law;
• Analytics Providers: Aggregated and anonymised usage data is shared with analytics platforms to support platform performance assessment;
• Technical Service Partners: Infrastructure providers, hosting services, and software vendors may access limited personal data as necessary to maintain and operate the platform.

The Very Well website may include links to external websites or third-party services that are operated independently and are not governed by this privacy policy. Users who follow such links do so at their own discretion and are encouraged to review the privacy notices of any external site before submitting personal information.

• Separate Privacy Policies: External websites linked from this platform operate under their own privacy policies, which may differ significantly from those of Very Well;
• Independent Data Processing: Third-party websites collect and process personal information independently, and Very Well has no control over those practices;
• User Responsibility: It is the responsibility of the user to assess the privacy practices of any external site before engaging with it or providing personal data;
• No Endorsement Implied: The presence of a link to an external website does not constitute an endorsement of that site’s data handling practices or content;
• Recommendation to Review: Users are advised to read the privacy notice of any third-party website carefully before sharing personal information or creating an account.