Very Well Terms of Use in the United Kingdom

All users are advised to read these terms in full before accessing any services on Very Well. The following table provides a concise summary of each principal section to assist in locating relevant information.

All sports betting activity on Very Well is governed by a set of established rules designed to ensure fairness, transparency, and consistency in the settlement of bets. Users are expected to familiarise themselves with the following general principles before placing any bet.

• Eligible Players: Only registered users who have verified their account and meet the minimum age requirement of 18 years are permitted to place bets on the platform;
• Bet Acceptance: All bets are subject to acceptance by Very Well; the platform reserves the right to decline or restrict any bet without prior notice;
• Odds Changes: Odds displayed at the time of bet placement may be subject to change prior to confirmation; the odds accepted are those confirmed at the point the bet is settled as placed;
• Settlement Procedures: Bets are settled in accordance with the official result declared by the relevant governing body or sports authority for each event;
• Cancelled Events: In the event that a sporting event is cancelled, postponed, or abandoned, affected bets will be declared void unless otherwise stated in the rules applicable to that specific sport;
• Stake Limits: Minimum and maximum stake amounts apply to all markets; these limits may vary depending on the event, market type, and individual account status;
• Void Bets: A bet may be declared void in circumstances including, but not limited to, obvious pricing errors, system faults, or the occurrence of events that render the original betting conditions invalid.

Very Well maintains clear financial policies to support secure and transparent transactions for all UK users. All deposits and withdrawals are subject to identity verification and must comply with the platform’s Anti-Money Laundering procedures. Users should review the table below for an overview of key payment terms.

Very Well is committed to promoting responsible gambling and provides a range of tools intended to assist users in maintaining control over their betting activity. The platform recognises that gambling should remain an enjoyable activity and supports users who may need assistance in managing their behaviour.

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits to restrict the amount of funds they can add to their account within a defined period;
• Session Reminders: Time alerts can be configured to notify users of the duration of their active session, supporting awareness of time spent on the platform;
• Self-Exclusion: Users who wish to take a break from gambling may apply for self-exclusion, which prevents access to the account for a specified or indefinite period;
• Reality Checks: Periodic on-screen notifications are available to remind users of elapsed playing time and encourage reflection on gambling habits;
• Cooling-Off Periods: Users may request a temporary suspension of their account for a defined cooling-off period without proceeding to full self-exclusion;
• Support Organisations: Very Well provides access to links and resources from established organisations including GamCare, BeGambleAware, and Gambling Therapy for users seeking professional guidance.

Very Well adheres to Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements as mandated under UK law and applicable licensing conditions. These compliance measures are in place to protect the integrity of the platform and to prevent financial crime. All users are subject to the following verification and monitoring procedures.

• Identity Verification: Users must provide valid government-issued identification, such as a passport or driving licence, to confirm their identity before withdrawals are authorised;
• Document Checks: Proof of address documentation, such as a recent utility bill or bank statement, may be required to verify the user’s registered details;
• Transaction Monitoring: All deposits and withdrawals are subject to ongoing monitoring to detect unusual or potentially suspicious financial activity;
• Source-of-Funds Requests: In cases where large or irregular transactions are identified, the platform may request documentation demonstrating the legitimate source of funds;
• Suspicious Activity Reviews: Any account flagged for potentially suspicious behaviour will be subject to internal review, which may include temporary restrictions on withdrawals or account access;
• Account Restrictions: Accounts found to be in breach of AML or KYC policies may be suspended or permanently closed, and relevant reports may be submitted to the appropriate UK authorities in accordance with legal obligations.

Very Well collects, stores, and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal information is handled with care and is used solely for the purposes outlined in the platform’s privacy policy. The key privacy principles applicable to all registered users are set out below.

• Collected Data Types: The platform collects personal information including name, date of birth, address, email address, payment details, and account activity records;
• Purpose of Processing: Personal data is processed to administer user accounts, verify identity, comply with legal obligations, detect fraud, and deliver platform services;
• Cookie Usage: Very Well uses cookies and similar tracking technologies to improve site functionality and user experience; users may manage cookie preferences through the platform’s cookie settings tool;
• User Rights: Under UK GDPR, users hold the right to access, rectify, erase, restrict, or object to the processing of their personal data by submitting a formal request to the platform;
• Data Retention: Personal data is retained for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory retention obligations;
• Security Measures: The platform applies appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure.

Very Well applies industry-standard technologies to safeguard user accounts and protect financial transactions conducted on the platform. Security measures are maintained across all access points, including the website and mobile application. The following protections are in place for all registered users.

• SSL Encryption: All data transmitted between the user’s device and the platform’s servers is protected using Secure Socket Layer (SSL) encryption technology;
• Secure Payment Processing: Financial transactions are processed through encrypted channels in compliance with applicable payment security standards to prevent unauthorised interception;
• Two-Factor Authentication: Where available, users may enable two-factor authentication on their account to add an additional layer of protection beyond the standard login credentials;
• Fraud Detection: The platform operates automated systems designed to identify and flag potentially fraudulent activity across user accounts and transactions;
• Account Monitoring: User accounts are subject to ongoing monitoring to detect irregular login attempts, unauthorised access, or behaviour inconsistent with normal account use;
• Secure Data Storage: All personal and financial data is stored on secured servers in accordance with data protection regulations and the platform’s internal security protocols.